We understand that sometimes plans change, that’s why eDecks are offering our customers a 60 day “No Quibble” returns period!
This means you can return products bought from us within 60 days of delivery and, as long as you’ve kept them in the same condition you received them in, you’ll get a refund or credit note - your preference!
There are some exceptions, which are covered on the rest of this page.
As per our Terms & Conditions, the customer is liable to cover the postage cost of returns. Full details can be found in the terms and conditions
To be eligible for a No Quibble Return, your item must be returned unused and in the same condition that you received it in (including being in its original branded packaging if applicable).
As mentioned, there are some exceptions, which are not returnable;
Made to measure products
Manufactured to order items
Cut to size products
Used, altered or damaged items
Any items received after 60 days from delivery
To make a return CLICK HERE to raise a Support Ticket with our Customer Care Team, who will then check & confirm whether your items are eligible for our 60 day “no quibble” return and confirm the return address for the products.
Please send the items to the return address issued by our team, ensuring you include any order ID's and the support ticket number within the parcel to enable us to identify who they are from. You will be responsible for the goods until we receive them so we would be advisable to use a tracked/ insured service to ensure the goods get to us safely.
Once all items are received by us, inspected and booked back into stock a refund will be processed to your original payment method, or store credit issued via email.
We do keep an eye on returns. If any customer is considered to be abusing the generosity of our 60 day “no quibble” returns, we reserve the right to refuse further returns from them which are outside the standard 14 day period. This does not affect your Statutory Rights.
ORDERED THE WRONG PRODUCTS?
If you need other products from us, we might be able to help CLICK HERE to raise a Support Ticket with our Customer Care Team who will advise the best way forward.