Terms & Conditions Terms and Conditions of Site

By using this site, you signify your consent to these Terms and Conditions. If you do not agree to all of these Terms and Conditions of use, please do not use this site! may revise and update these Terms and Conditions at anytime. Your continued usage of site will mean you accept those changes.

Copyright — Use of Content authorises you to view or download a single copy of the material on the site solely for your personal, non-commercial use if you include the following copyright notice: "Copyright – 2009 - 2024, All rights reserved" as well as any other copyright and proprietary rights notices which were contained in the Content.

You may not modify, copy, publish, display, transmit, adapt or in any way commercially exploit the content of the website. Only if you obtain prior written consent from us may you publish, display or commercially exploit any material from the website. To seek our permission, you may contact us in writing. If permission is granted by us you may not change or delete any author attribution, trademark, legend or copyright notice. The Content is protected by copyright under English Law. The Content remains with

Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. Content and features are subject to change or termination without notice in the editorial discretion of All rights not expressly granted herein are reserved to If you violate any of these Terms and Conditions, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content.

You must abide by all additional copyright notices or other restrictions contained in any of

Links and Advertisements to Other Sites

These terms and conditions apply only to, and not to the sites of any other companies or organizations, including those to which any of may link. We are not responsible for the availability of any other site to which any of website links. We do not endorse or take responsibility for the contents, advertising, products or other materials made available through any other site.

Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods or services available on any other site. Other sites may link to any of only through a plain-text link.

To seek our permission for a plain-text link, please contact us in writing. We reserve the right, however, to rescind any permission granted by us to link through a plain-text link, and to require termination of any such link to the website, at our discretion at any time.

Advertisements are not responsible for the content of linked third-party sites, sites framed within, or third party advertisements sites linked to and does not make any representations regarding their content or accuracy.

Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites.

Privacy Policy

We are committed to protecting your privacy and security and have explained in detail the steps we take to do so.
We urge you to read our Privacy Policy.


You agree to defend, indemnify, and hold, directors, employees, agents, affiliates, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.

Complete Agreement

These Terms and Conditions constitute the entire agreement between you and with respect to the use of and its allied sites, and Content. Your use of the website is also subject to the Privacy Policy.
Thank you for your co-operation. We hope you find the website helpful and convenient to use!

If you have any questions regarding our terms & conditions, please contact us via

Terms and Conditions for Sale of Goods - Definitions We or us
Customer: Any person who buys goods from us for purposes that is outside his trade, business or profession.
Goods: All goods and services sold by us to you including packaging, manuals and any other ancillary components.
Conditions: Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by us.

Our Head Office Address:
1a Hook Road
East Yorkshire
DN14 5JB
Our telephone number: 01405 720127

The conditions that apply to your purchase of goods from us:
A.) The conditions in Section A apply to your purchase of goods from us whether you are a consumer or not.
B.) The conditions in Section B only apply to your purchase of goods from us if you are not a consumer.

Making an agreement to purchase our goods

Wherever possible we will accept your order to buy the goods of the specification and description at the price indicated electronically and in which case there will be a concluded agreement between you and us.
In the event of unforeseen unavailability and it is not possible to accept your order to buy the goods of the specification and description at the price indicated we shall advise you by email or telephone call and offer either an alternative product or a refund of the product which we are unable to provide. Once you have accepted either offer this shall conclude the agreement between us.

Payment and Price

We shall not be bound to deliver the goods until you have paid for them. Payment shall be due upon placement of order. Time for payment shall be of the essence. The total sum due by you is the price indicated (Inclusive of VAT) and any carrier charges applicable.

Delivery Agreement

We aim to despatch your order within the advertised estimated lead time.

If we are unable to deliver within the estimated lead time, we reserve the right to deliver your order within 30 days from when your order was placed.
We shall inform you if we cannot deliver your products within 30 day and will give you the option to either wait for the products or cancel your order and receive a full refund.

We highly recommend that you do not book a tradesperson until you order had been delivered and checked by you. We cannot be held responsible for any third-party costs or changes which you may incur.

Delivery of the goods

A delivery date will be arranged once the order has been accepted and processed. You will receive a delivery date via email. If you do not receive this, please check your Junk folder, or contact us on 0330 100 2530 option 1. Your delivery date will be adhered to wherever possible.

We are unable to provide specific delivery times, although we do endeavour to call approximately one hour prior to delivery when delivering on our own vehicles. External carriers will not provide a phone call prior to delivery.

A.) The price of the goods does not include delivery by us to you unless otherwise stated.
B.) We shall arrange for carriage of the goods to your address on your behalf and the courier shall be our responsibility.
C.) We shall advise you by e-mail of the date when the courier has collected your goods.

Upon delivery should the customer be at the property please sign for the receipt of the goods. In the event that no one is at the property upon delivery eDecks drivers shall deliver to a safe location where a delivery image shall be taken. Due to the nature of the goods, deliveries are made to kerbside or as close to the property as access will allow. It is the customer’s responsibility to ensure that materials are moved from kerbside or front of property if required.

Cancellation of Agreement

The rights of cancellation set out below apply to any agreement between the customer and eDecks. You have a right to cancel the agreement at any time before the expiry of a period of 30 working days beginning with the day after the day on which you receive the goods unless the item is a bespoke item.

Cancellation prior to order being despatched:

You have the right to cancel your order prior to the order being despatched. You may cancel the order by calling us on 0330 100 2530 option 6300.
We reserve the right to charge 4% of the total order value to compensate against Credit Card / Merchant services charges absorbed by us when an order is cancelled.
You have 1 hour from delivery confirmation to cancel before charges are applied. This must be done via a telephone call.

Cancellation of orders in transit (Goods in accordance of agreement/Unwanted goods):

We reserve the right to charge 20% of the sales value OR the return haulage fee charged at a rate of 60p per KG (whichever the greater) when goods have left for delivery and have to be returned to us for a refund.

The above will apply and an additional charge will be levied if orders have to be redelivered, charged at a rate of 30p per KG.
Some products supplied from and are bespoke to you, the customer, these items are non-returnable. These include cut to size, manufactured to order and made to measure products.

Cancellation after delivery (Goods in accordance of agreement/Unwanted goods):

 i. Should you wish to return goods which are in accordance with the contract made you shall be liable to pay a handling charge of (20%) of the invoice price.
 ii. The return to us must be made within 60 days of the delivery date of the goods.
 iii. Goods must be unused and remain in their delivered condition for them to be classed as a returnable condition.
 iv. Please contact us prior to the return via the Customer Care team to ensure you return the goods to the correct location.
 v. Such goods must be returned by you to us carriage-paid and in the original product/branded packaging. We strongly recommend all goods should be returned via recorded delivery.
 vi. You are under a duty to take reasonable care to see that they are received by us and not damaged in transit.

Some products supplied from and are bespoke to you, the customer, these items are non-returnable. These include cut to size, Manufactured to order and made to measure products.

Damaged, Faulty or goods not in accordance with agreement:

I) If you have received any goods which are damaged, faulty or incorrect please report this to our Customer Care Team HERE
II) You shall be required to provide images of all faulty, damaged or incorrect goods.
III) Damaged/Faulty goods must be reported to us within 48hours of delivery.

As an online based company the Support Ticket portal is direct communication with our team. These are treated as a matter of urgency and a monitored routinely. The team will reply through the support ticket as quickly as possible.

Our right of cancellation

If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall not be liable for any other loss or damage whatever arising from such cancellation.

Statutory rights

Your right of cancellation is in addition to your other statutory rights.The after sales service and guarantees and the voluntary code for the return of goods by you to us mentioned below do not affect your statutory rights.

Variations in description or specification

We stock different profiles/ designs of some products. If you are trying to match any goods to a previous order or project, please email with an image of your current product you wish to match to.

Choice of law and jurisdiction

This contract is subject to the law of United Kingdom. All disputes arising out of this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Special Offers

We value our customers and strive to provide them with excellent service. As part of our commitment to giving back to our customers, we occasionally offer free products with orders. Please note that if you choose to return your order for any reason, the free product must also be returned along with the other products.
In the event that the free product is not returned, we reserve the right to deduct the value of the free product from your refund.

Rattan Style Wood Grain Effect Garden Furniture / Patio Set - £129.99
Economy 2 Tier Garden Planter ((W590mm x D340mm x H215mm) - £23.99
10m Cable Extension Reel (Cassette 10Amp) - £22.99
50ft Expandable Garden Hose Pipe Kit – £29.99
Kamado Maxi Ceramic Charcoal BBQ (Assorted Colours) - £299.99

Current Live Offer T&C’s