On our website, you can order products, make information requests and engage in e-mail correspondence. The types of personal information you provide to us on these pages may include name, address, phone, email address, invoicing information, transaction, credit card information and contact details.
Name (including title)
The date and time you used our services
The pages you visited on our website and how long you visited us for
Your IP address
Your GPS location (where you have permitted access to this)
The internet browser and devices you are using
Details of any transactions between you and us
Voice recordings of calls you make to us
“Live chat” records; and
Any information within correspondence you send to us.
eDecks.co.uk uses your information to help us understand your needs and interests and provide you with better services. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support and to update you on services and benefits. Occasionally we may also use your information to contact you for market research regarding eDecks.co.uk products or services. We will give you the opportunity to opt-out of market research and customer surveys. Credit card information is used only for payment processing only, and is not used for any other purposes. Data collected online may also be combined with information you provide through other sources such as product registration, call centres or public events such as trade shows or seminars. Anonymous (non-personal) data is aggregated for reporting about the eDecks.co.uk online web site usability, performance, and effectiveness. It is used to improve the customer experience, usability and site content.
eDecks.co.uk is committed to ensuring the security of your information. To prevent unauthorised access or disclosure we maintain data accuracy and ensure the appropriate use of the information, eDecks.co.uk has in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. We use SSL encryption when collecting or transferring sensitive data such as credit card information. Please click on the secure padlock logo when you are within the secure shopping section for validation. Credit card numbers are only used for processing payment and are not used for other purposes. Our efforts to protect against credit card fraud help protect your financial data security.