Order and Delivery Terms

• Most orders with a sales value of £150 or over will be delivered free of charge to mainland UK, please see our map rates.

• All polycarbonate, Corotile and Coroshingles will be charged at £36 to anywhere within mainland UK. All shingles and Bitumen Roof sheet orders will be charged at £25.99 to anywhere within mainland UK.

• Orders with a sales value under £150 will be charged a small delivery charge.

• Upon placing an order you will receive an automated order confirmation email. Please ensure that you check all contact/delivery information and the items included in your order at this time. If not received within 1 hour, please check your Junk/Spam folder or contact us on 0330 100 2530 option 4.

• A delivery date will be arranged once the order has been accepted and processed. You will receive a delivery date via email. If you do not receive this, please check your Junk folder, or contact us on 0330 100 2530 option 1. Your delivery date will be adhered to wherever possible.

• We will take no responsibility or liability for any costs incurred, as a result of any changes to your delivery date through no fault of our own. Please do not book tradesmen until delivery has been made.

• We are unable to provide specific delivery times, although we do endeavour to call approximately one hour prior to delivery. You will be made aware if you have to be home to accept delivery. If you have specific delivery date requests or are working to a timescale we offer extra delivery options at an additional cost. We can offer a 48 hour delivery charge from £60 and a Saturday delivery from £90. Please call us on 0330 100 2530 option 2 for a quote.

• All deliveries are made to kerbside or as close to the property as access will allow. Items cannot be moved or carried upstairs, round the back of the property etc. It is the customer’s responsibility to ensure that materials are moved from kerbside or front door if required. The driver will assist wherever possible.

• Some deliveries over 1.8 metres in length or over 1 tonne in weight may require assistance in offloading. In order to keep costs to a minimum for our customers, we may request that you assist the driver wherever possible.

• An additional charge will be applicable if orders have to be re-delivered.

• Where goods are returned, a fee of 20% of the sales value will be payable. This does not affect your statutory rights.

• All cancellation orders must be strictly made by telephone, where this is not adhered to, the above will apply.